FAQ

Do you offer roof repairs as well as full re-roofs?

Yes — we handle everything from slipped/broken tiles and leak repairs to full roof replacements.

What types of roofs do you work on?
We work on pitched roofs (tile/slate) and flat roofs, including common junctions and detailing that cause leaks.

Can you find a leak if I'm not sure where it's coming from?
Yes. Leaks often show up away from the entry point. We inspect the likely sources and advise the most sensible fix.

Do you repair chimney flashings and leadwork?
Yes — lead flashings, abutments and valleys are a frequent cause of leaks and we deal with these regularly.

Do you replace fascias, soffits and guttering?
Yes, where required as part of the roof works or as a standalone job.

Will you need scaffolding?
It depends on height, pitch and safe access. We'll confirm the safest approach after inspection.

Do you provide photos of the work?
Yes — if you'd like, we can provide before/during/after photos for peace of mind.

Do you offer emergency/temporary weatherproofing?
Where possible, yes. We'll advise the quickest safe option to prevent further water ingress, then follow up with the proper repair.

How do I know if my loft is suitable for conversion?

Most lofts can be converted, but it depends on head height, roof structure, access and planning constraints. We can advise after a site visit.

Do you do dormer and Velux loft conversions?
Yes — including dormers, Velux conversions, structural alterations and internal fit-out.

Do you handle the structural work (steels, floor strengthening, etc.)?
Yes — we manage the build properly, including structural elements where required.

Will I need planning permission?
Some lofts fall under permitted development, others need planning. We'll advise based on your property and local rules.

Do you work with Building Control?

Yes — where required, we coordinate inspections and compliance through the build..

Do you do single-storey and double-storey extensions?

Yes — including knock-throughs, steels, new openings, and full build works.

Can you match the new extension to the existing house?
Yes — we aim to blend materials and finishes so it looks right and adds value.

Do you handle full renovations and refurbishments?
Yes — from layout changes and structural works through to finishes.

Can you help if I'm not 100% sure on the final spec yet?
Yes — we can quote based on an agreed scope and allowances, then refine as selections are made (with everything confirmed in writing).

Do you take on commercial or maintenance work?

Yes — depending on scope, access and programme. Tell us what you need and we'll advise.

Can you work out of hours?
Sometimes, yes — subject to the site and the nature of the work.

What areas do you cover?

We're based in Weybridge (KT13) and work across surrounding areas in Surrey and Berkshire (e.g., Ascot, Windsor, Egham, Staines, Chertsey, Weybridge, Bracknell, Reading and nearby).

Are you insured?
Yes — we carry appropriate insurance for the work we undertake. Details can be provided on request.

Do you guarantee your work?
Yes — workmanship is guaranteed (the exact terms will be confirmed in your written quotation).

Will you keep the site tidy?
Yes — we keep the working area safe and organised and clear away waste as agreed.

Do you dispose of waste?
Yes — we can include skip hire/removal and responsible disposal within the quotation.

Can you start straight away?
Start dates depend on current workload, access requirements and material lead times. We'll be upfront and keep you updated.

Do you offer free quotes?

Yes — once we understand the scope, we provide a clear written quotation.

Is VAT included?
If VAT applies, it will be clearly shown on the quotation so there are no surprises.

How long is your quotation valid for?
We include a validity period on the quote (especially important where material prices can change).

Do you require a deposit?
Some projects require a deposit to secure booking/materials. Payment terms will be set out clearly in writing.

Can the price change after you start?
Only if the scope changes, we uncover unforeseen issues, or you request upgrades/variations. Any changes are discussed and agreed in writing before proceeding.

Can you provide a breakdown of costs?
Yes — we can provide an overview breakdown where helpful, while keeping it clear and customer-friendly.

Will I need to move out during the work?

Most projects can be completed while you remain at home. If a phase is disruptive (e.g., major structural works), we'll talk you through the plan.

How noisy or disruptive will it be?
Construction is disruptive at times, but we plan works in sensible stages and keep you informed so you can plan around it.

What happens if bad weather delays roofing works?
Weather can affect scheduling. We'll protect the property and communicate any changes to timing.

Do you work with neighbours and access considerations?
Yes — if access, parking or shared boundaries are relevant, we'll flag this early and plan sensibly.

What information do you need to quote accurately?
A site visit is best, plus any plans/photos, your goals, preferred finishes, and any timescale constraints.

How do I book a survey or quote?

Call 07570 559 708 or use our contact form. We'll arrange a convenient time and talk through the next steps.

What should I send you before the visit?
If you have photos, videos, measurements, plans or any previous reports, send them over — it helps us advise faster.